Info

Frequently asked questions

Do you ship globally?

Yes we do!

Do note that shipping costs vary based on location and international customers may be subject to local customs fees

If you do not see your country at check out, please contact us via email or dm us on instagram.

How do I care for my swimwear?

Rinse in cold water after use, hand wash with mild detergent, and lay flat to dry out of direct sunlight. Avoid harsh chemicals and rough surfaces.

When will I receive my order?

Orders are typically processed within 5 business days. (excluding pre-orders).

Once your order has been shipped, you will receive an email with further information. Delivery times vary depending on your location.

Once dispatched, we are not responsible for carrier delays or damage

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Return Policy

Thank you so much for supporting our brand! Because we are a small business and due to the intimate nature of swimwear, all sales are final. We do not offer returns, refunds or exchanges for a change of mind or incorrect sizing, so we highly recommend checking our size chart.

That being said, we want you to love your pieces and we know things happen. We will happily review returns or replacements under special circumstances on a case-by-case basis.

Return Eligibility?

To qualify for a replacement, refund or return under the exceptions, your request must meet the following strict conditions:

1. You must contact us within 7 days of your package being delivered.

2. The item must be completely unworn, unwashed, with all original tags attached, and the hygiene liner fully intact.

3. You must provide your order number and clear photo evidence of the defect or the incorrect item sent.

4. Items on sale and orders shipped overseas are not eligible for returns

Please note that general wear, including pilling, fading, stretching, or buttons and trims coming loose, is not considered a manufacturing fault and is not eligible for a refund or replacement.

Contact us

For help/inquires please fill in the form below, or, email us at lovemitebite@gmail.com